Privacy Policy – Portex Solutions

Effective Date: [Insert Date]

1. Introduction

Welcome to Portex Solutions (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile application, website, and services.

This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data:

a. Personal Information

• Full name
• Email address
• Phone number
• Delivery and billing addresses

b. Account Information

• Login credentials
• Account preferences
• Booking history

c. Transaction Data

• Payment details (processed securely via third-party providers)
• Service bookings and order details

d. Location Data

• Real-time GPS location (for tracking deliveries and drivers)
• Pickup and drop-off locations

e. Device & Usage Data

• Device type, operating system
• App usage data and analytics
• IP address

3. How We Use Your Information

• Provide and manage logistics services
• Process bookings and payments
• Enable real-time tracking
• Communicate updates and support requests
• Improve our platform and services
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Legal Basis for Processing

• Contractual necessity – to deliver services you request
• Legitimate interests – to improve and secure our platform
• Consent – for marketing communications and location tracking
• Legal obligation – to comply with applicable laws

5. Sharing Your Information

We may share your data with:

• Service Partners: Drivers, couriers, and logistics partners
• Payment Providers: Secure third-party processors
• Technology Providers: Cloud, analytics, infrastructure
• Legal Authorities: When required by law

We do not sell your personal data.

6. Data Retention

We retain your data only as long as necessary to provide services, meet legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: [Insert Contact Email]

8. Data Security

We implement appropriate security measures such as encryption, secure servers, and access controls. However, no system is completely secure.

9. Cookies & Tracking Technologies

We may use cookies to enhance user experience, analyze usage patterns, and improve app performance. You can control cookies through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and on our website.